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CSA® Guest Cancellation Insurance

Don’t let the unexpected affect your well-deserved vacation. CSA Guest Cancellation Insurance provides benefits if unforeseen events – such as pre-trip illness, severe weather, medical emergencies while traveling and other covered reasons – result in your vacation being delayed or cancelled.

CSA will reimburse the non-refundable portion of your property-rental cost for covered trip cancellation claims.

Click below to View/Print Certificate of Insurance
CSA Travel Protection logo

 

Frequently Asked Questions

Although you probably don't want to think about it, you’d be surprised by some of the things that could happen on your vacation. Below are answers to some of the most frequently asked questions:

Why should I buy CSA Guest Cancellation Insurance?

CSA protects you from a wide array of unexpected events, such as unpredictable weather, and medical and family emergencies. These unfortunate events can force you to cancel or interrupt your reservation stay, causing you to forfeit any non-refundable prepayments made for your trip.

Without CSA Guest Cancellation Insurance, could I miss my trip and lose my vacation investment, too?

For the majority of travelers, the answer is yes. If you have to cancel or postpone your vacation, you probably will lose some, if not all, of the money you pre-paid. You might be able to reschedule the vacation, but will you have the money to pay for it?

Without CSA Guest Cancellation Insurance, could it cost me extra if I’m forced to come home early?

Yes, it will probably cost you extra to return home. You won’t get any money back for the unused portion of your trip, and also might have to pay additional money for last-minute arrangements such as airline ticket-exchange fees. Many times, the cost of interrupting a trip greatly exceeds the actual trip cost.

What can be covered?

All prepaid, non-refundable reservation arrangements that are booked directly through your vacation rental company, including tax and processing fees. Since the entire reservation cost may be non-refundable at some time prior to arrival, we recommend that you insure the entire reservation cost.

How much can I insure?

You can insure 100% of the total trip cost made through your vacation rental company, up to $20,000. If your trip cost exceeds $20,000, call your vacation rental company.

Is there a limit to how many days are covered?

Yes. Please refer to the Certificate of Insurance to determine the maximum amount of days covered.

When do I have to pay for it?

We recommend you pay the plan cost for the insurance at the time of deposit,
but no later than with final payment. To qualify for the Pre-Existing Medical
Condition Exclusion Waiver, you must purchase the insurance at the time the
initial deposit is made.

Should I be concerned about medical emergencies when I’m away from home?

Yes. CSA’s Emergency Medical Transportation ensures that you are treated at the nearest adequate medical facility, even transporting you to a hospital in your hometown if deemed medically necessary. This plan includes $50,000 worth of coverage. Keep in mind that you first must contact CSA prior to making any transportation arrangements or incurring any charges. Failure to do so may result in forfeiture of this benefit.

What are Emergency Assistance Services?

CSA’s Emergency Assistance Services are available to provide you immediate aid with unexpected situations that can arise during a trip, such as Medical and Legal Referral, Prescription-Refill Assistance and Emergency Cash Transfer. These are non-insurance services from CSA’s service provider, On Call International.

What does Travel Delay cover

If you are delayed for 12 hours or more in the course of your trip due to a covered reason (as outlined in the Certificate of Insurance under the Travel Delay heading), you will be reimbursed for reasonable additional accommodation and local traveling expenses. Be sure to save the receipts for your additional expenses.

When is coverage effective?

Trip Cancellation coverage begins the day after your payment for the plan is received. All other coverage and services begin the later of: the date and time you actually start your trip, or at 12:01 a.m. Standard time of the scheduled departure date of your trip.

What should I do if I have to cancel my trip?


Notify your vacation rental company immediately that you are cancelling your trip. Then call us at (800) 858-5462 to request a claim form.

Is the insurance refundable?

Yes. We offer a 10-Day Satisfaction Guarantee on every plan sold. You have 10 days from the time you receive the Certificate of Insurance to look the plan over. If you decide the plan does not meet your needs, send your Certificate of Insurance and a letter indicating your desire to cancel to your vacation rental company. If you haven’t already left on your trip, you’ll receive a full refund of the plan cost. After this 10-day period, the payment for this plan is non-refundable.

Please refer to the Certificate of Insurance for a list of all the insurance coverage provided.
 

About CSA® Travel Protection

A pioneer in Guest Cancellation Insurance, CSA TRAVEL PROTECTION was founded in 1991 and is based in San Diego, California. We cover more than 1 million consumers annually through our comprehensive travel insurance and assistance products, in addition to our products for the vacation rental industry.

CSA is widely recognized as a major influence in the travel insurance industry. Our experience, professionalism and financial strength are unparalleled.

  • In 2003, CSA protected approximately 1 million travelers.
  • CSA products are sold by more than 7,000 retail travel agents and resort property managers.
  • CSA distributes policies through 250 custom accounts and large consolidators.
  • CSA has the ability to handle 20,000 phone calls per week and 10,000 claims per month, and has done so during incidents of major travel disruption such as hurricanes and September 11, 2001.

Need Customer Service? We’re Here for You
CSA is committed to providing you with the best customer service in the industry. Customer Service Representatives are available Monday through Saturday to answer questions about your CSA Guest Cancellation Insurance plan. Our assistance services provider is available 24 hours a day, 7 days a week to help you during an emergency.

Your Satisfaction is Guaranteed
CSA offers a 10-Day Money-Back Satisfaction Guarantee. If you are not completely satisfied with your coverage, simply return your Certificate (or Policy) of Insurance to your vacation rental company within 10 days of receipt and include a letter indicating your desire to cancel. If you haven’t already left on your trip, you will receive a full refund.
 

Coverage Limits & Definitions

UN320
Our “hurricane plan” offers comprehensive coverage, and includes coverage for hurricane evacuations.

Coverage Maximum Limit
Per Reservation
 
Explanation
Trip Cancellation
100% of
Trip Cost
Reimburses you for certain prepaid non-refundable expenses if your trip is cancelled for a covered reason.
Trip Interruption
100% of
Trip Cost
Reimburses you for certain non-refundable expenses if your trip is interrupted for a covered reason, including unused lodging and additional transportation expenses.
Travel Delay
(Daily Limits Apply)
 
$600
Reimburses you for certain additional transportation and accommodation expenses if your trip delayed for 12 or more hours.
Emergency
Assistance
(Emergency Medical
Transportation)
$50,000
Pays costs related to getting you to adequate medical facilities and, if medically necessary, transporting you to a hospital in your hometown.

24-Hour Emergency Assistance Services

Each policy includes FREE access to CSA’s 24-Hour Emergency Assistance Services, including Medical and Legal Referral, Emergency Prescription Refill and Emergency Cash Transfer Assistance. These non-insurance services are from CSA’s service provider, On Call International.

Click below to View Certificate of Insurance
CSA Travel Protection logo


We also sell the following other Theme Park Tickets:
Walt Disney World Magic Your Way Tickets
Disney-Hollywood Studios, Universal Studios Orlando Tickets and Islands of Adventure Tickets single day, multi-day, and Orlando Flex Tickets
SeaWorld Orlando Tickets, Busch Gardens Tickets Tampa and SeaWorld's Aquatica one day and combo passes.

Orlando Florida Dinner Show Tickets
including:
Arabian Nights, Medieval Times, Pirates Dinner Adventure, Sea World Makahiki Luau,  and Sleuth's Mystery Dinner Theatre.

Other Orlando theme park tickets such as
 Boggy Creek Airboat Tickets, Gatorland Tickets, Holy Land Experience Passes,
Kennedy Space Center Tickets, Silver Springs Tickets, Wet n' Wild Passes











Contact Disney Area Vacation Homes:
Home Office: 
407-933-6965
Toll Free:  1-877-2RENT-ME
1-877-273-6863
Office Hours:  9am-7pm EST
Emergency Calls only after 7pm
Email:  info@davh.com
Fax: 407-933-6972
 10/01/2008